"*" indicates required fields Payroll Maturity Assessment How mature is your global payroll capability? Payroll DiagnostIQ is our free assessment tool that enables you to plot your maturity against a 5-level rating to help you identify areas of improvements. The questionnaire will take approximately 5-10 minutes to complete and we will analyse the results and send you a bespoke report. The questions will help determine your global payroll maturity from the following lenses: People, Strategy & Culture Policy, Process and Compliance Data and Reporting Payroll Tools and Technology Register for the assessment Before you get started please can you complete the following information. First Name*Surname*Job title*Work Email* Number of Employees*1 - 250251 - 500501 - 10001001 - 35003501 - 1000010000+Number of Countries*12 - 55 - 1010 - 2020+Number of Payroll Providers*12 - 55 - 1010 - 2020+Current Payroll Systems*Consent* I agree to the privacy policy.*Read our privacy policy People, Strategy & Culture The first section of the assessment focuses on the people, leadership, and cultural foundations that underpin payroll delivery. It explores the clarity of payroll strategy, capability and capacity of teams, investment in skills and development, and the extent to which payroll is valued and supported by leadership. This section also considers how effectively payroll collaborates with HR, Finance, and vendors, and whether the organisational culture supports accountability, continuous improvement, and risk awareness. To what extent do you agree or disagree with the following statements1. Global payroll strategy is clearly defined and aligned to the organisation’s overall people and reward strategy* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 2. Investment in global payroll is aligned to a documented 3-year roadmap covering countries, vendors, and technology* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 3. There is adequate client-side payroll capability and cover to manage key risks* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 4. Payroll key person risk is identified and mitigated through documentation, cross-training, or succession planning* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 5. There is sufficient budget to maintain payroll expertise, training, and local country compliance knowledge.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 6. Global payroll has a clear voice in HR and Finance leadership discussions.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 7. Clear governance frameworks exist for global payroll decisions, vendor performance, and risk management.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 8. There are clear RACI (responsible, accountable, contribution, information) done for all payroll and stakeholders including 3rd parties.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 9. There is aligned management structures for all payroll specialist globally.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 10. Global payroll governance is aligned with Finance, HR, and central IT governance structures.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know Payroll Policy, Process & Compliance The next section of the assessment focuses on the clarity, consistency, and effectiveness of payroll policies, processes, and compliance controls. It explores how well payroll activities are documented, governed, and executed across countries, including adherence to local regulatory requirements. This section also assesses the robustness of controls, escalation paths, and accountability to ensure payroll is processed accurately, compliantly, and on time. To what extent do you agree or disagree with the following statements1. End-to-end global and local payroll processes are documented, standardised where possible, and locally compliant.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 2. Roles and responsibilities between internal teams, payroll vendors, and in-country providers are clearly defined.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 3. There are documented escalation and support processes that clearly define who owns issues depending on where failures occur (e.g. data input, payroll processing, payments, statutory reporting).* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 4. Payroll calendars, cut-offs, and approval processes are clearly defined and consistently followed across countries.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 5. Defined response and resolution times exist for payroll issues based on severity and payroll criticality.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 6. There is a formal process for payroll changes, including regulatory updates, pay changes, and one-off payments.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 7. Post-payroll reviews are conducted to identify errors, root causes, and improvement actions.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 8. A Service Management tool is used to log, track, prioritise, and escalate payroll issues across global teams and vendors.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 9. Formal payroll controls exist (e.g. reconciliations, approvals, segregation of duties) and are consistently applied* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 10. Payroll performance and risk metrics are regularly reviewed by senior stakeholders* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 11. Employees have clear payroll support channels, and payroll issues are resolved within agreed service levels* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know Data & Reporting The next section of the assessment focuses on understanding the quality, reliability, and ownership of payroll data. It explores how effectively payroll data is validated, reported, and governed, and the extent to which payroll reporting is trusted for operational control, compliance, and decision-making. This section also assesses clarity of data ownership across HR, Payroll, Finance, and third-party providers To what extent do you agree or disagree with the following statements1. Payroll data inputs are complete, accurate, and received on time from source systems.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 2. Data quality checks are performed before and after each payroll run.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 3. Payroll errors are tracked, analysed, and reported to identify trends and systemic issues.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 4. Clear reporting exists on payroll issues, including error volumes, re-runs, and time to resolution.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 5. Payroll data ownership and accountability are clearly defined across HR, Payroll, and Finance.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 6. Payroll reporting is trusted by HR, Finance, and leadership for decision-making.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 7. Global payroll reporting provides consistent metrics and definitions across countries* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know Payroll Tools and technology The final section of the assessment focuses on the payroll technology landscape and the tools that enable accurate, timely, and scalable payroll delivery. It explores how well payroll systems and integrations support global operations, including automation, monitoring, security, and vendor management. This section also assesses the reliability of payroll technology, clarity of ownership, and the extent to which tooling supports compliance, control, and continuous improvement. To what extent do you agree or disagree with the following statements1. Global payroll is supported by a single defined and scalable payroll provider.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 2. Interfaces between HR systems, payroll providers, and finance systems are stable, documented, and fit for purpose.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 3. There is active monitoring across all payroll integrations and data transfers that automatically alerts relevant teams when failures or delays occur.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 4. Clear technical and business ownership is defined for each payroll integration and vendor interface.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 5. Payroll processing and integration issues are logged, tracked, and reviewed to prevent recurrence.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know 6. Payroll technology supports statutory reporting, audit requirements, and local compliance needs.* Strongly Agree Agree Partially Agree Disagree Strongly Disagree Don't Know